Privacy Policy

Batch and Twine ("we," "us," or "our") operates batchandtwine.com (the "Site"). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Site, you agree to the practices described here.

Information We Collect

• Order information: your name, email address, shipping address, and the items you purchase.
• Payment information: card payments are processed securely by Stripe. We do not store your full card number on our servers.
• Communications: messages you send us through our contact form, and your marketing email preferences.
• Usage data: basic analytics about how you use the Site (such as pages viewed), collected to improve your experience.

How We Use Your Information

• To process and fulfill your orders, including baking, shipping, and sending order confirmations and shipping updates.
• To calculate shipping rates and taxes and to verify delivery addresses through our shipping provider.
• To respond to your questions and provide customer support.
• To send marketing emails about new drops, sales, and promotions — only if you have opted in.

Service Providers

We share information only as needed with trusted providers who help us run the Site, including Stripe (payments and tax), our shipping-rate and address-verification provider, and our email delivery provider. These providers process your information on our behalf and are not permitted to use it for their own marketing.

Marketing Emails & Your Choices

You can opt in to marketing emails at checkout. You may unsubscribe at any time using the link in any marketing email or on our Email Preferences page. Even if you unsubscribe from marketing, we will still send transactional messages about any orders you place (such as receipts and shipping notifications), as these are necessary to complete your purchase.

Cookies & Analytics

We use cookies and similar technologies to keep your cart working and to understand general Site usage. You can control cookies through your browser settings; disabling them may affect some features of the Site.

Data Retention & Security

We keep order records as long as needed to fulfill orders and meet legal, tax, and accounting obligations. We use reasonable safeguards to protect your information, though no method of transmission or storage is 100% secure.

Your Rights

Depending on where you live, you may have rights to access, correct, or delete your personal information, or to opt out of certain uses. To make a request, contact us through our Contact page.

Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect their information.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated date.

Contact Us

Batch and Twine · 5405 Turkey Creek Drive, Raleigh, NC 27613, USA. Questions? Reach us through our Contact page.

This policy is provided for general information and is not legal advice. Please consult a qualified professional to ensure it meets your specific requirements.